Dover Training Institute courses are offered quarterly and are facilitated by certified professional instructors.

microsoft-office-specialistCertified Microsoft Office Specialist (Instructor-Led)

Students enrolled in Dover Training Institute’s Microsoft Office Specialist (MOS) certification program are trained to use the most recent on Microsoft Office programs and Windows operating systems. This certification features Web-based pretests, program-specific certification exams, a series of Microsoft Press step-by-step books and one-on-one classroom instructions that help students demonstrate expertise in accomplishing essential job tasks across multiple programs. After earning an MOS certification, students receive access to a member website where they can print transcripts to demonstrate proof of certification and receive a certificate that verifies successful completion of the exam. Additionally, professionals who earn this certification gain access to a certification logo students can display on their resumes and other business materials that is recognized world-wide.

Certified Customer Service Specialist Program (Instructor-Led)

We designed our Certified Customer Service Specialist Program to provide a comprehensive entry-level program for adults with no prior office experience. Students who have successfully completed the course will have increased proficiencies in customer service skills such as keyboarding/typing, computer software packages, customer interfacing, clerical skills, telephone etiquette and diction. Students will also receive job readiness training including resume preparation, dressing for success, interviewing skills and job placement assistance. We introduce various career options in the customer service field that provide students the opportunity to learn valuable skills necessary to obtain and maintain gainful employment. Additionally and equally important, the Certified Customer Service Specialist Training Program graduates have exhibited heightened self-esteem and confidence in myriad areas of their personal and professional lives as measured by our comprehensive pre- and post-test and through our one-on-one interaction and continued support of our graduates.

Training Assessments

Dover Training Institute is a certified Pearson, Certiport and Performance Assessment Network (pan) testing center, offering a state-of-the-art, Web-enabled exam delivery platform designed specifically for the reliability and efficiency required with certification and licensure testing for the following areas:

  • Pre-employment assessments
  • Licensure and certification
  • Entrance examinations